Grievance Redressal Mechanism

Khetika is duty bound to provide fair treatment to our Consumer and Consumer grievances.
What does "Grievance" mean?
Grievance means any issue related to the product/service which has been availed by the consumer from the Khetika Platform and consumer is seeking resolution for the same.
If your query / complaint not resolved needs to be escalated: As per the applicable laws, Khetika has appointed a “Grievance Officer” to address your grievances.
Here are the details for Grievance officer:
Name: Sneha M
Designation: Senior Manager
Office No 2070, U Wing, 2nd Floor,
Akshar Business Park,
Plot No 3, Sector 25,
Vashi, Navi Mumbai: 400703, India
Contact no. : 9901044177
Email: grievance@superzop.com
Our ‘Grievance Redressal Mechanism’ is as follows:
  1. Upon the receipt of a Consumer Grievance on the channels specified above.
    1. The Consumer shall receive an acknowledgment for its grievance within 24 (Twenty-Four) hours through email OR phone call or SMS, and
    2. The Consumer shall receive a system generated “Unique ID” to track the grievance status
  2. “Consumer Care” and “Grievance Officer” shall take all the best endeavors to resolve the grievance as expeditiously within the timeline as prescribed in the applicable laws.
  3. A Grievance will be considered as closed and disposed-off and in any of the following instances, namely:
    1. When the consumer is communicated by Consumer Care / Grievance Officer / any other person associated with the website and offers solutions to its grievance